Customer Experience Quotes
Customers can’t always tell you what they want, but they can always tell you what’s wrong.
Always hear what your customers’ have to say. Value your critics. Customers can’t always tell you what they want, but they can always tell you what’s wrong. Customers are more likely to share what’s wrong in the product once its out there. But if you ask them they won’t know what they want. It happens...
The brands that can connect with the client in a real way will win.
You can’t use the ‘One Size Fits All’ approach when it comes to business. Every person is different and so obviously every client too!🤔The brands need to connect with the client in a real way. Connect with the clients on a personal level, maybe a face to face interaction, know their exact requirements, and provide...
Don’t think of pitching, Think of offering. The offer is better than a pitch.
Sonia Simone rightly said – “Don’t think of pitching, think of offering. The offer is better than a pitch”. Lets understand why! For any business, whether online or offline, the ultimate goal is to get sales.💰 And it depends a lot on how you market your products or services.👈 One way is to pitch your...
A brand is no longer what we tell the consumer it is – it is what consumers tell each other it is.
Gone are the days, when you could just go out and tell the world (advertise) 📺 what your company is about and get people interested in your products 🤩 by telling them how valuable your products are. ❌ Nowadays, it is the customers 😎 who dictate the brand. You have to create what the customers...
It doesn’t matter how much ‘real’ (objective) value you have baked into your product if your customers don’t perceive that value.
No matter how great your product is, the key to real success is the right communication. Your product may have 10 great features, but if your customers understand and are going to use only 1 of those, then that’s all about your product. The 9 other features are as good as non-existent. The value of...
You can’t fool all the people, not even most of the time. And people once unfooled, talk about the experience.
Even though everything is moving towards Digital, one thing that still works on Word-of-Mouth is the reputation. As Seth Godin rightly said “You can’t fool all the people, not even most of the time. And people once unfooled, talk about the experience.” People are still more likely to believe their friends, relatives or colleagues, or...